Massage Therapists and Online Booking: Is It Worth It?

As a massage therapist, people might think that your job is very relaxing. It’s not! Being a massage therapist can get pretty tough on the body in the long run.

The stress that often occurs in the massage therapy business is the management of all your appointments, keeping track of your clients and no-shows, and administrative work in your practice. Find out how a massage online scheduling platform can improve your practice and help you in many ways.

Is Online Booking Really Necessary for Massage Therapists?

The answer is simple: Yes!

Using a user-friendly, professional, and efficient online scheduling platform will reduce your stress and give you back your Zen attitude. Having this kind of platform to help you run your practice can do so much for you: it can manage your agenda, book online appointments, make online payments, send reminders by email and SMS, send surveys, and so much more.

Since you’re an entrepreneur, managing your employees and retaining your clients has a direct impact on your income and lifestyle. So, avoiding no-shows and last-minute cancellations will make a huge difference when it comes to your profits and the overall survival of your business.

Let’s talk about why you should take the digital leap!

1. Book Online in a Click

With an online booking solution, it’s like having an amazing assistant that works 24/7. No matter the day or time of the week, your clients can book an appointment with you at any time from their phone at the office, at home, or wherever. Say goodbye to the endless phone calls to find an appointment, cancel, or reschedule.

We know you like talking to your clients, but the back and forth can get pretty exhausting, and you are wasting a lot of minutes, which turns into hours. With an online scheduling platform, you can forget about busy administrative tasks because the platform will do them for you automatically. If you have less tech-savvy clients, you can still use your phone, but I’m sure they’ll make the switch in no time. The smart waiting list replaces your cancellations and fills up your agenda automatically. You don’t have to run after your clients if a slot opens up; the platform will email them a notification. Not too shabby, eh!?

2. Get More Clients Without Lifting a Finger

Through your future platform, you’ll be able to share information (pricing, list of services, hours of operation, pictures, etc.) in a simpler way and with a broader audience. Nowadays, people want and expect transparency from their service providers, and to do so, there is nothing better than online reviews. In addition, ratings and reviews on your platform help you promote your business! Did you know that before trusting a new business, 68% of consumers read at least four reviews? Positive reviews are key when it comes to bringing in new clients.

PRO TIP: If you choose the right platform for you and your practice, your Google ranking will also go up, so people will find you faster. But make sure your platform offers this service.

3. Save Money Effortlessly

As mentioned, a booking platform is like your personal virtual assistant who is available 24/7; it books your appointment and manages your schedule at all times. You no longer need to hire someone to sit at the front desk, which can help you reduce your expenses, especially if you have just opened your practice and are trying to save money.

If you have a receptionist (more power to you), they can focus on the relationship aspect of their job. For example, instead of spending all of their time calling customers and leaving voicemails on their answering machines, they can talk to customers who are right here, look to increase their online presence, and most importantly, build customer loyalty!

4. Centralize All Information in One Place

Have you ever lost a receipt, or a client file, or thrown away the phone number of a customer? This would not happen with a management platform. For example, with GOrendezvous, you have access to innovative online charting, that allows you to take notes in just a few seconds. Send your intake forms before appointments, use the quick entry feature by clicking on words, customizable lexicons, and annotated images, and save 15 minutes per customer!

Another benefit you may not have thought of is that it will save you a lot of space in your office. There is no need for furniture that eats up half of the space or a stack of papers that fly away as soon as you open a window and that makes you waste so much time when looking for information. It is also a safer option as everything is stored online, all the information is centralized, and above all, it is secure.

Conclusion 

All in all, we all want to simplify our lives and organize our work properly to avoid any bumps in the road. With most online scheduling software, you don’t need to have a degree in IT or even be tech-savvy. Thanks to your new user-friendly solution, you will have more clients, but you’ll still be able to enjoy a massage of your own to congratulate yourself because you have made the right decision for the future of your business.