---
title: Knowing The Reason For Cancellations
description: Sometimes, we just want to know why our clients can’t come to their appointments. It’s always nice to know and we are more understanding and forgiving if people give us a good reason.
---

[Features - GOrendezvous ](https://blog.gorendezvous.com/features)

# [Knowing The Reason For Cancellations](https://blog.gorendezvous.com/features/cancellation-reason)

 Written by GOrendezvous | Aug 21, 2018 4:16:39 PM

 

**Knowledge is power! But sometimes, we also just want to know why our clients can’t come to their appointments. It’s always nice to know, and we are more understanding and forgiving if people give us a good reason. With this feature, you or your client will be able to cancel an appointment and add a cancellation reason.**

### **What is it?**

Whether you need to cancel an appointment or one of your class attendees, you’ll be able to explain why that person couldn’t meet with you. It’s always helpful, especially for your statistics or just to satisfy your insatiable curiosity.

### **How?**

**Cancellation reason for an appointment:**

1. Click on the appointment you want to cancel
2. Click on **Cancel** **this** **appointment **(it’s the trash icon in red.)

A new window will appear

1. Add a **Cancellation** **Reason** in the drop-down menu
2. Add any **Details** you want
3. Then, click on **Cancel** **this** **appointment** 

To know more about this, read our online documentation [right here](https://help.gorendezvous.com/en/articles/8291745-add-a-cancellation-reason-for-an-appointment)!

**Cancellation reason for class attendance:**

     1. Click on the class you want to update  
     2. Select the **Attendees** tab  
     3. Click on **Cancel Class **for the selected attendee

**A new window will appear**

**     4. Add a **Cancellation** **Reason** in the drop-down menu  
     5. You can also write **Details** concerning the reason for cancellation  
     6. And click on **Remove from class**   
**

To learn more about how to activate it, [check out our online documentation!](https://help.gorendezvous.com/en/articles/8610727-add-the-cancellation-reason-for-a-class-attendee)

**Let them do the work.** Your clients will also be able to provide you with a cancellation reason thanks to the link they receive with their notification email. If they cancel their appointment, they can even give you a reason. Now, you’ll know why ahead of time and without having to do the work.

[View full post](https://blog.gorendezvous.com/features/cancellation-reason)

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